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Shipping
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Lanna Thai Crafts ships worldwide from our headquarters near Chiang Mai, Thailand.
Unfortunately we cannot deliver to PO Boxes or military post office addresses.
We offer up to seven different delivery methods to each country worldwide and quotes are automatically
displayed below individual items or the shopping cart as well as at checkout time. Although we make every
effort to dispatch your purchases on the same day as your order goes through, we can guarantee that any order
will be dispatched within 5 working days.
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Late Deliveries
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The delivery time estimates which appear on the 'Shipping Options Overview' popup page and on the 'Delivery
Information' page during the checkout process, have been supplied to us by the respective shipping
companies we use. It is not the responsibility of Lanna Thai Crafts to ensure that the actual time taken for delivery
falls within these ranges, and we cannot therefore guarantee that it will do so. We take the view that we cannot
be held responsible for executing a process over which we have no control whatsoever and for which we ourselves
do not get a guarantee from the shipping company in question (apart from UPS, which has guaranteed delivery
options - please email us for details). Our responsibility as
a supplier ends with us dispatching the item within five working days of the order being made, and retaining
proof of dispatch, as well as - in most cases - a tracking number.
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Delivery Tracking and Non-Delivery
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Whenever possible, we will obtain a tracking number for the shipment. UPS offers international tracking for
any shipment to any of its supported destinations. EMS has international tracking for 40 countries, including the U.S.A.,
Canada, the U.K., France, Singapore, Hong Kong and Switzerland.
Economy Airmail and Airmail provide tracking to the Thai border, and Surfacemail has no tracking support. Generally
speaking, the higher the cost of the shipping method, the better the tracking support. It is the buyer's responsibility
to understand the level of tracking attached to his or her chosen shipping method, and adjust their expectations in the
rare event of a dispute accordingly. A shipment will be termed a 'Non-Delivery' if it has not reached its destination after a
period of six weeks from the end of the delivery time range stipulated by the shipping company. Where Lanna Thai
Crafts is unable to provide tracking information as a proof
of delivery, it is assumed that the buyer was aware at the time of purchase - by ordering the shipment from our
online store - that such proof would not be forthcoming in the event of a dispute, and that by paying a lower fee
for shipping than one which would have assured such tracking as could show proof of delivery, the buyer was making
a calculated decision which constitutes a mitigation in favour of Lanna Thai Crafts in cases of apparent
non-delivery, and a limitation of Lanna Thai Crafts' liability in such circumstances. The extent of Lanna Thai Crafts'
liability in the event of non-delivery without shipment tracking will not exceed the cost of the item(s) being sent and
will not include the cost of shipping. Lanna Thai Crafts will always be able to show proof of dispatch.
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Returns
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As a customer of Lanna Thai Crafts, you have a 7 day period from the date of receiving the goods within
which you may return the item if you are not satisfied with it. Once we have received the item back from you in
reasonable condition, we will fully refund the cost of the item within 14 days. Shipping costs, however, cannot
be refunded. All correspondence in matters of returns will be conducted via email. Please bear in mind that the
very nature of handicrafts dictates that no two items - even if they are of the same type and product number - will ever be
identical. Furthermore, some types of handicrafts display a wider variance in their like-for-like appearances
than others. As a safeguard against potential abuse, Lanna Thai Crafts reserves the right to deny a refund to
anyone who has made what we determine to be excessive returns.
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International Duties and Taxes
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Customers are responsible for any and all import duties, taxes or brokerage fees. Lanna Thai Crafts
is not responsible for these charges. Certain products may have restrictions or other regulations that may
prohibit delivery to your country. IMPORTANT: Please contact your local customs department for more information.
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